## MojoGen AI Refund Policy
Last updated: December 6, 2024
At MojoGen AI, we offer AI-powered tools and services for content creation, voiceover, and coding assistance. We provide both free and paid plans to cater to different user needs. This refund policy outlines our terms for paid plans and the conditions under which we offer refunds.
## Plan Structure
1. **Free Plan**:
- We offer a free plan for starters with limited features.
- The free plan does not involve any charges and thus is not eligible for refunds.
2. **Paid Plans**:
- Our paid plans offer advanced features and capabilities.
- All paid plans start with a 7-day trial period.
- The trial period is not free; your provided payment method will be charged at the start of the trial.
- After the 7-day trial, your subscription will automatically convert to a regular paid subscription unless cancelled.
## Trial Period and Refunds
1. **7-Day Paid Trial**:
- The 7-day trial period begins when you sign up for a paid plan and provide your payment details.
- During the trial period, you have full access to the features of the selected paid plan.
- If you cancel during the 7-day trial period, you are eligible for a full refund of the trial fee.
2. **Automatic Subscription Start**:
- If you do not cancel during the trial period, your regular subscription will start automatically after the 7-day trial.
- Once the regular subscription begins, refunds are generally not provided for subscription fees.
3. **Subscription Cancellation**:
- You may cancel your subscription at any time.
- Cancellation will stop future billing, but you will retain access to the paid features until the end of your current billing period.
- No partial refunds are provided for unused portions of a subscription period.
## Eligibility for Refund
To be eligible for a refund:
1. You must request the refund within the 7-day trial period.
2. Your account must be in good standing and not in violation of our Terms of Service.
3. You must not have previously received a refund for a MojoWrite trial or subscription.
## Non-Refundable Items
The following items are non-refundable:
- Add-on services or credits purchased separately from the main subscription.
- Subscription fees beyond the 7-day trial period.
- Accounts that have been suspended or terminated due to violations of our Terms of Service.
## Refund Process
To request a refund:
1. Contact our customer support team at [email protected].
2. Provide the following information:
- Your full name
- Email address associated with your MojoGen AI account
- Date of paid plan purchase
- Reason for the refund request
3. Our support team will review your request and respond within 2 business days.
4. If your refund is approved, it will be processed within 5-10 business days, depending on your payment method.
## Refund Methods
Refunds will be issued to the original payment method used for the trial or subscription purchase. If the original payment method is no longer available, we may issue the refund through an alternative method at our discretion.
## Excessive Refund Requests
MojoGen AI reserves the right to refuse refund requests from users who have a history of excessive refund claims or who we believe are abusing our refund policy.
## Changes to This Policy
We may update this Refund Policy from time to time. The updated policy will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.
## Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected]
Address: M 113 GK 1, Delhi, 110048, India
